Your Duel account is held by the operator, so signing in, restoring access and resolving an account block all take place on the operator’s own website. This independent portal cannot access your account or recover it on your behalf; our Duel pages explain the route without collecting your credentials.
Signing in step by step
- Open the operator’s own website and select its sign-in button.
- Enter the email address and password you chose when registering.
- Review the information on screen and submit the sign-in details.
If you do not yet have an account, registration also takes place with the operator. Do not send your email address, password or identity documents to this portal.
Signing in from your phone
Use the operator’s website in your phone’s browser to reach the same sign-in page you use on a desktop. Your account details do not change between devices, so you enter the email address and password you selected during registration.
Keep the browser updated, and check that the connection is stable if the page loads slowly. Close other copies of the site before trying again if you are moving between tabs and finding the page unresponsive.
What to do when sign-in fails
- Your details do not match: check the spelling of the email address and the caps lock setting on your keyboard. Password fields are case-sensitive.
- The browser session has expired: return to the operator’s website, reopen the sign-in page and enter the details again.
- The account is subject to a hold: a verification or account check can stop access. The operator’s customer support team can confirm the status of the account.
- Self-exclusion is active: an excluded account remains closed. The minimum self-exclusion period is 6 months, and promotional material stops during that time.
Repeated guesses will not restore access and may add another obstacle. Use the operator’s password-reset route or contact its support team instead.
Recovering a forgotten password
Select the password-reset option on the operator’s sign-in page. The operator can send a reset link to the email address used for registration; enter that address and follow the instructions it provides.
If the registration email is no longer accessible, ask the operator’s customer support team to check the account before changing your email address. Keep any reset message on your own device and avoid entering the password into a page reached through an unexpected email link.
Account holds and deliberate restrictions
| Cause | Effect on access |
|---|---|
| Account verification hold | Sign-in remains unavailable until the operator completes the account check. |
| Self-exclusion | The account is locked for at least 6 months, and promotional material is stopped. |
| Cooling-off period | A 7-day cooling-off period can be applied to the account. |
A self-exclusion or cooling-off period is not a sign-in fault. It is a deliberate restriction and should remain in force until the stated period has passed.
Where to go for account help
The operator’s customer support team handles account access, verification and responsible-gambling requests. Before contacting it, note the email address registered to the account, the approximate time the problem began and the exact message shown on screen. Those details help the team identify the relevant account without asking you to disclose your password.
Use the operator’s customer support route for anything affecting your account. This portal’s inbox, [email protected], is for questions about the information published here rather than for sign-in requests.
Keeping your access safe
- Reach the operator by typing its address into your browser or using a bookmark you created yourself.
- Do not follow a sign-in link sent in an unexpected email, text message or chat request.
- Use a password that you do not use on another website, and do not share it with support staff.
- Sign out when using a shared device, particularly if another person can access the browser.
No one from this portal or the operator’s support team needs your password. A request for that information should be treated as suspicious.
Taking control of your gambling
Duel provides a 7-day cooling-off period and self-exclusion lasting at least 6 months. External support is also available from GamCare, Gambling Therapy and GamCare, while the National Gambling Helpline can be called free on 0808 8020 133. For additional free and confidential support, visit BeGambleAware.org.
Access to this site is restricted to persons aged 18 and over (18+). Gambling should remain entertainment rather than a task or a source of income; free, confidential help is available at BeGambleAware.org.