You can use this page to understand the gambling controls available through Duel, recognise changes in your play and find confidential support in the UK. For our wider information, visit Duel.
Why responsible gambling matters
Gambling should remain a form of entertainment rather than a habit, income source or solution to financial pressure. Keeping control of time, spending and access helps preserve that boundary, while a self-exclusion or cooling-off period can create useful distance when play no longer feels recreational.
All Duel services are restricted to players aged 18+. Anyone sharing a device with a minor should use parental-control software such as Net Nanny or Qustodio and keep gambling accounts private.
Signs gambling is getting out of hand
- You are spending more than planned or borrowing money to continue playing.
- Chasing losses makes the next game feel like the one that will recover them.
- You play longer than intended, particularly when working around set limits.
- Gambling starts affecting work, sleep, relationships or household finances.
- You hide losses, balances or time spent playing from people close to you.
- You feel unable to stop or become distressed when access is restricted.
Questions worth asking yourself
These questions are prompts for reflection, not a clinical diagnosis. Answer them honestly and consider speaking with a support service if the answer is yes.
- Have I spent more than I intended?
- Have I used money reserved for essentials?
- Have I kept going to recover a previous loss?
- Do I hide how long or how much I gamble?
- Have I felt unable to stop when asked to?
- Has gambling interfered with my daily routine?
- Do I feel uneasy, angry or anxious after playing?
Duel's control tools
Our self-exclusion tool locks an account for at least six months and stops promotional material. This is the strongest of the account controls described here because it prevents access during the exclusion period rather than relying on daily restraint.
A seven-day cooling-off period is also available. It offers a shorter break for players who want temporary distance from their account. Choose whichever period reflects the change you need; a longer exclusion is usually more useful when you are actively trying to prevent repeated returns.
Practical limits that work
- Set a spending limit before opening a game and treat it as the boundary, not a suggestion.
- Use a timer so that session length remains separate from your result.
- Take a cooling-off period after a difficult session instead of returning immediately.
- Keep essential household money and borrowing separate from gambling funds.
- Remove saved payment details from shared devices.
- Ask someone you trust to monitor your access if self-control is becoming difficult.
Contact [email protected] for the Customer Support team responsible for responsible gambling requests.
Where to get help in the UK
Free and confidential help is available from GamCare. The National Gambling Helpline is available 24/7 on 0808 8020 133. BeGambleAware also provides information, tools and support for anyone affected by gambling.
For self-exclusion across licensed sites, GamStop provides a free national scheme. Gordon Moody offers residential and online treatment, while Gambling Therapy and Gamblers Anonymous provide further support options.
Blocking software
Software can stop gambling sites loading across your devices. Gamban and BetBlocker can be used alongside Duel's cooling-off and self-exclusion controls, providing a separate technical barrier.
Protecting minors
Access is for people aged 18+ only. Keep login details and payment methods secure, avoid shared accounts and use device-level parental controls where children have access to the same phone, tablet or computer. If someone below 18 has accessed an account, contact the Customer Support team.
Access to this site is restricted to persons aged 18 and over (18+). If gambling stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.