Duel publishes information about the operator and its slots, live games and sports betting services. This privacy policy explains how we handle personal information when you visit Duel, including the data collected through this website, our lawful reasons for using it and the choices available under UK data protection law.
Who is responsible for your data
Duel is the publisher of this independent information portal and is the data controller for information handled through this website. We are not affiliated with the operator whose products are described here, and we do not receive the personal information you provide to the operator when you create or use an account with it.
Questions about this policy or a request concerning personal information handled by this website can be sent to [email protected]. Requests concerning an operator account should be directed to the operator so that the organisation holding your account data can deal with them.
Information you provide and information we observe
When you contact the editorial team, we receive the information you include in your message. This may include your name, email address, the subject of your enquiry and any account reference or supporting material you choose to send. Please avoid including passwords, payment-card details, identity documents or unnecessary personal information in an email.
Our hosting and security systems may record technical information such as your IP address, browser type, device information, the pages requested and the time of access. This information helps us keep the website available, investigate errors and protect the service from misuse. The information retained through cookies depends on the consent choices you make and on the third-party services present on the site.
Why we process personal information
We process contact information to reply to enquiries, investigate editorial questions and maintain an appropriate record of correspondence. We use limited technical information to deliver the website, understand how its pages perform, prevent abuse and meet our legal responsibilities.
| Type of information | Main purpose |
|---|---|
| Enquiry details | Responding to your message and handling the matter raised |
| Technical and usage information | Delivering the site, maintaining security and understanding aggregate use |
| Cookie-related information | Remembering choices and supporting permitted site functions |
Where processing relies on consent, you may withdraw it through your browser controls or the consent options shown by the relevant service. Withdrawal does not affect processing carried out before consent was withdrawn.
Who else receives your information
We do not sell personal information. Service providers may receive information where they perform hosting, analytics, advertising or other technical functions for this website. They act under their own privacy terms, and their use of data remains subject to the agreements and configurations we put in place.
Some pages may contain external links to regulators, gambling-support organisations or other third-party services. Once you follow such a link, the destination service handles your visit under its own privacy policy. We do not control how those services collect or retain information once you leave this website.
Your rights and how to exercise them
UK GDPR gives you rights to request access to your personal information and to ask us to correct inaccurate data. You may also request erasure, restriction or portability in the circumstances allowed by law, object to certain processing, or withdraw consent where consent provides the lawful basis.
Send your request to [email protected] with enough information for us to identify the relevant correspondence or account. We may ask for verification before acting on a request. If you are not satisfied with our response, you can contact the Information Commissioner’s Office at ico.org.uk.
How long we keep information and changes to this policy
Enquiry correspondence is kept for as long as needed to deal with the request and meet applicable legal, security and record-keeping requirements. Technical records are retained according to the periods needed for security, troubleshooting and service administration. When information is no longer required, it is deleted or anonymised.
We may update this policy when the website, our suppliers or the legal framework changes. The current version will remain published on this page, with any material revision reflected in the wording above. This privacy policy applies to this website only and does not replace the operator’s policy for account data.
Children and younger players
This site and its related gambling services are intended only for people aged 18 and over. We do not knowingly collect personal information from children. If a child has shared information with us, contact [email protected] so we can address the matter. Players using a shared device should consider parental-control software such as Net Nanny or Qustodio.
Access to this site is restricted to persons aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.