Duel is an independent information portal for players in the UK. Our editorial inbox handles questions about the information published here, including corrections, missing context and requests for clarification.
What our editorial team can answer
Write to [email protected] for questions about our content. We can explain how we have presented the available information, identify where a factual point needs clarification and tell you which part of the site is responsible.
Our inbox is not connected to player accounts, balances, deposits, withdrawals or identity checks. We cannot change an account setting, approve a transaction, release a payment or communicate with the operator's customer support team on your behalf.
Account questions and operator support
Questions about registration, deposits, withdrawals, bonuses, verification or technical problems should be raised with the operator's customer support team through its own support channel. Keep your account details private when seeking help, and do not send passwords, full payment details or identity documents to our editorial inbox.
Before contacting us about the information on this site, include the page address, the statement in question and a brief explanation of what needs checking. If the issue concerns an account, tell us only what we need to understand the published information; do not include your username, password or financial data.
What to include in your message
- The page address or title connected to your question
- The exact point you would like us to explain or correct
- Any context needed to understand the issue
- Your preferred email address for a reply
Please do not include identity documents, card numbers, bank details, cryptocurrency wallet addresses or account passwords. We do not need this information to answer an editorial question.
What happens after you write
Our editorial team aims to respond within 48 hours. A clear message with the relevant page and wording attached usually needs fewer follow-up emails. If a question concerns a personal account, our response will explain the boundary rather than attempt to handle the account.
For a formal complaint about our content, use the same address and write “Editorial complaint” at the start of the subject line. Set out the relevant statement, why you believe it needs correction and what you would like us to publish instead.
Responsible gambling support
Gambling should remain entertainment rather than a financial plan. If it is affecting your time, spending or wellbeing, free and confidential support is available from GamCare, the National Gambling Helpline on 0808 8020 133, or BeGambleAware.org. You can also use GamStop for self-exclusion from licensed gambling sites.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable — for free, confidential support, visit BeGambleAware.org.